Last updated: 22 April 2026
Version: terms-v2.0-2026-04-22
Last Updated: 22 April 2026
These Terms of Service (the "Terms") constitute a legally binding agreement between L4 Labs Limited ("Company," "we," "us," or "our"), a company incorporated and registered in Ireland whose registered office is at 70 Rathgar Road, Dublin, D06 HX28, Ireland, and the individual or entity ("Customer," "User," or "you") accessing or using the Ramsai platform and associated services (collectively, the "Services") available at https://l4labs.com/ramsai.
By registering for an account, clicking "I Agree," or accessing the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
We may modify these Terms in accordance with §13.7.
Ramsai is an artificial intelligence-powered drafting and analysis tool designed to assist professionals. You acknowledge and agree that the Services are provided solely as a support tool to enhance human productivity and do not replace professional judgment, legal advice, or expert review.
The Services do not constitute legal, financial, medical, or other professional advice. No attorney-client or fiduciary relationship is created between you and L4 Labs Limited through your use of the Services.
(a) Mandatory Review: You agree that you are solely responsible for reviewing, verifying, editing, and approving all content, data, code, or text generated by the Services ("AI Output") before use.
(b) No Blind Reliance: You shall not rely solely on the AI Output for critical decision-making or official documentation without human verification. You acknowledge that Artificial Intelligence systems are probabilistic and may produce "hallucinations," factual errors, inconsistent logic, or omitted context.
You assume full responsibility for the use of any AI Output. L4 Labs Limited shall not be liable for any errors, omissions, or inaccuracies in the AI Output, nor for any damages (direct or indirect) resulting from your failure to verify the AI Output.
The Services are designed to assist Customers in producing Risk Assessment Method Statements and related Health and Safety documentation for the construction industry. The Customer acknowledges and agrees that:
(a) AI Output is a draft only and must be reviewed, verified, edited and approved by a competent person within the Customer's organisation before being relied on or issued for use on a construction site;
(b) the Customer remains solely responsible for compliance with all applicable Health and Safety legislation, regulations, codes of practice and industry standards in the jurisdictions where the Customer operates, including the Safety, Health and Welfare at Work Act 2005 (Ireland) and equivalent UK and EU legislation;
(c) L4 Labs Limited does not act as a Health and Safety advisor or consultant and does not provide Health and Safety advice; the Service is not warranted to be complete, current or fit for any particular site or activity.
You may not use the Services in connection with activities outside their intended Health and Safety documentation use case where the failure or inaccuracy of AI Output could lead to severe financial loss, regulatory sanction, or harm to persons or the environment, unless those activities are subject to the competent-person review obligation in §3.3.
As between the parties and to the extent permitted by applicable law, you retain all ownership rights in the data, text, and information you submit to the Services ("Input"). Subject to your compliance with these Terms and payment of applicable fees, L4 Labs Limited assigns to you all its right, title, and interest in and to the AI Output generated specifically by your Input.
L4 Labs Limited retains all rights, title, and interest in and to the Services, including the underlying software, algorithms, AI models, user interfaces, documentation, and any pre-existing templates or data (collectively, "L4 Labs IP"). Nothing in these Terms grants you any rights to the L4 Labs IP other than the limited license to use the Services.
You grant L4 Labs Limited a non-exclusive, worldwide, royalty-free licence to use anonymised and aggregated usage data derived from your use of the Services to analyse trends, detect security anomalies, and improve the Services.
For the avoidance of doubt, L4 Labs Limited does not use your Inputs or AI Outputs to train any AI models, and contractually requires the same of its AI sub-processors. In particular, L4 Labs Limited's agreement with Anthropic, PBC restricts retention of submitted prompt content to a maximum of 30 days and prohibits its use for model training, and L4 Labs Limited's agreement with Google for the Gemini / Vertex AI service prohibits use of customer content for training of generally-available models.
You agree not to use the Services to:
(a) Generate content that is unlawful, defamatory, infringing, or fraudulent;
(b) Reverse engineer, decompile, or attempt to derive the source code or underlying components of models of the Services;
(c) Use the AI Output to develop a competing foundation model or AI service;
(d) Automate use of the system in a manner that exceeds standard user parameters (e.g., scraping or mass-generation via unauthorized APIs).
Access to Ramsai is offered on a subscription basis. You agree to pay the fees applicable to your selected subscription plan. All fees are non-refundable except as required by law.
We may use a third-party payment processor to bill you. If your payment method fails, we may suspend your access to the Services until payment is received.
7.1. Both parties will comply with all applicable requirements of the Data Protection Legislation. In this section, "Data Protection Legislation" means the EU General Data Protection Regulation (Regulation (EU) 2016/679), the Irish Data Protection Act 2018, and any other applicable law from time to time in force in Ireland or the European Union relating to the processing of personal data, together with the UK GDPR and the UK Data Protection Act 2018 where applicable. Capitalised terms used in this section that are not otherwise defined have the meanings given to them in the Data Protection Legislation.
7.2. The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the Data Controller and L4 Labs Limited is the Data Processor in relation to any Personal Data forming part of Customer Data. The scope, nature and purpose of processing by L4 Labs Limited, the duration of the processing, and the categories of Data Subjects and types of Personal Data are set out in our Privacy Policy.
7.3. The Customer warrants that it has all necessary appropriate consents and notices in place to enable lawful transfer of Personal Data to L4 Labs Limited for the duration and purposes of these Terms.
7.4. L4 Labs Limited shall, in relation to any Personal Data processed in connection with the performance by it of its obligations under these Terms:
(a) process that Personal Data only on the documented written instructions of the Customer (which the Customer agrees are set out in these Terms and the Customer's use of the Service) unless required by applicable law to otherwise process that Personal Data;
(b) ensure that it has in place appropriate technical and organisational measures to protect Personal Data against unauthorised or unlawful processing and against accidental loss, destruction or damage, appropriate to the harm that might result and the nature of the data, including the measures described in our Privacy Policy and our Data Protection compliance documentation;
(c) ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential;
(d) only transfer Personal Data outside the European Economic Area where appropriate safeguards are in place, including the EU Standard Contractual Clauses adopted by Commission Implementing Decision (EU) 2021/914;
(e) assist the Customer, at the Customer's reasonable cost, in responding to any request from a Data Subject and in ensuring compliance with the Customer's obligations under the Data Protection Legislation with respect to security, breach notifications, data protection impact assessments and consultations with supervisory authorities;
(f) notify the Customer without undue delay, and in any event within 72 hours of becoming aware, of any Personal Data Breach affecting the Customer's Personal Data;
(g) at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of these Terms unless required by applicable law to retain the Personal Data; and
(h) maintain complete and accurate records and information to demonstrate its compliance with this section 7.
7.5. Sub-processors. The Customer consents to L4 Labs Limited appointing the third-party processors of Personal Data identified at /subprocessors. L4 Labs Limited has entered or will enter with each such sub-processor into a written agreement incorporating terms which are substantially similar to those set out in this section 7. L4 Labs Limited will give the Customer at least 30 days' advance notice of any new or replacement sub-processor and the Customer may, during that notice period, object on reasonable data-protection grounds; if the parties cannot resolve the objection in good faith the Customer may terminate the affected services. As between the Customer and L4 Labs Limited, L4 Labs Limited shall remain liable for the acts or omissions of any sub-processor appointed by it.
7.6. Replacement with formal SCCs. Either party may, at any time on not less than 30 days' notice, request to replace this section 7 with the EU Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914), Module Two (Controller to Processor), pre-populated with the L4 Labs Limited Annexes, in which case those clauses shall apply to the parties when executed.
8.1. Each party (the "Receiving Party") agrees to protect the confidentiality of any non-public information provided by the other party (the "Disclosing Party") with the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.
8.2. L4 Labs Limited will treat your Input and AI Output as your Confidential Information, subject to the exceptions in our Privacy Policy regarding data processing required to deliver the Service.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, L4 LABS LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT THE AI OUTPUT WILL BE ACCURATE, COMPLETE, OR CURRENT. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THE SUITABILITY OF THE SERVICE FOR YOUR SPECIFIC USE CASE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL L4 LABS LIMITED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF THE SERVICES; OR (B) ANY AI OUTPUT GENERATED BY THE SERVICES.
SUBJECT TO §10.3, IN NO EVENT SHALL L4 LABS LIMITED'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED EURO (€100.00) OR THE AMOUNTS PAID BY YOU TO L4 LABS LIMITED FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits the liability of L4 Labs Limited for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot lawfully be excluded or limited under the laws of Ireland.
You agree to indemnify, defend, and hold harmless L4 Labs Limited, its officers, directors, and employees from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of these Terms; or (c) your use of any AI Output in a manner that violates the rights of a third party or applicable law.
12.1. Term. These Terms commence on the date you first accept them and continue for the subscription period you have selected, renewing automatically for successive periods of the same length unless either party gives notice of non-renewal in accordance with the subscription plan.
12.2. Suspension. L4 Labs Limited may suspend your access to the Services, on reasonable notice where practicable, if (a) your payment method fails and fees remain unpaid, (b) you materially breach these Terms, or (c) suspension is necessary to protect the security or integrity of the Services or the data of other customers. We will restore access promptly once the cause of suspension has been resolved.
12.3. Termination for cause. Either party may terminate these Terms on written notice if the other party commits a material breach which, if remediable, is not remedied within 30 days of written notice requiring it to do so.
12.4. Effect of termination — data export and deletion. For 30 days following termination, you may export your Customer Data in a structured, commonly used format using the Service's export functionality or by request to support. After that 30-day period, L4 Labs Limited will delete or anonymise Customer Data from primary storage in accordance with the retention periods set out in our Privacy Policy, except where longer retention is required by law (for example, tax records under the Taxes Consolidation Act 1997).
12.5. Survival. Sections 4 (Intellectual Property), 7 (Data Protection) to the extent applicable to data retained under §12.4, 8 (Confidentiality), 10 (Limitation of Liability), 11 (Indemnification) and 13 (General Provisions) survive termination.
13.1. Governing Law and Jurisdiction. These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of Ireland. Each party irrevocably agrees that the courts of Ireland shall have exclusive jurisdiction to settle any such dispute or claim.
13.2. Force Majeure. L4 Labs Limited shall have no liability under these Terms if it is prevented from or delayed in performing its obligations, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including without limitation failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, cyber-attack on infrastructure, compliance with any law or governmental order, fire, flood, storm, pandemic, or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.
13.3. Notices. Any notice under these Terms shall be in writing. Notices to the Customer may be given by email to the email address of record on the Customer's account or by in-app message. Notices to L4 Labs Limited shall be sent to hello@l4labs.com or to the registered office at 70 Rathgar Road, Dublin, D06 HX28, Ireland.
13.4. Assignment. You may not assign or otherwise transfer these Terms without the prior written consent of L4 Labs Limited. L4 Labs Limited may assign or transfer these Terms on notice to you, including in connection with a merger, acquisition, or sale of all or substantially all of its assets.
13.5. No partnership or agency. Nothing in these Terms is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other.
13.6. Severability. If any provision of these Terms is found to be unenforceable, that provision will be severed, and the remaining provisions will remain in full force and effect.
13.7. Modifications. We may modify these Terms from time to time. We will notify you of material changes via email to your account email address or by a prominent notice on the Service at least 30 days in advance where the change materially reduces your rights. Your continued use of the Services after such changes take effect constitutes acceptance of the new Terms.
13.8. Entire Agreement. These Terms, together with the Privacy Policy and any order form signed by the parties, constitute the entire agreement between you and L4 Labs Limited regarding the Services and supersede all prior agreements.